Why an abortion created my confidence in Aegean Airlines

There are moments of travel-moving and strangely assured-when things can go off-script, truth is more feeling, not less, is willing to return. This was one of those moments.

This year, the Aegean Airlines quietly strengthened the role of Greek aviation, which sew the mainland and islands together with various new routes and connections. From Heraclian and Rhodes, now you can leave small cycladic islands without rebuilding your steps. Direct flights from Santorini, Myconos, Rhodes and Hiraqlian to Istanbul feel like a gentle node for the rich cross-kostest past of Greece. And Thessaloniki now whispered its name – two ancient port cities were once separated by the empire, which is now united by Airbus.

This was not our first flight to Azian. Last year, we dive a deed in the hope of our business class for Athens, and were impressed for that time. With partnership as a member of a star alliance that Globe, Azian has long punched above its weight – the Emore Boutique Chammer that megakarier muscle, but often all better for it.

This year’s journey started in this way. But, a few seconds before the tech-off, in the literal braking of speed, the priest of the Azian had yet come up. To learn more about what happens what things do not go for the plan, the veneer falls away – and what is the correct face of an airline.

Our path

Unlike our previous straight shot for this trip, we flew to South Eionian via Athens. Azian’s network is surprisingly global, through Atthens from the UK and through the codeshare agreements – Singapore, South Africa, even to Australia. But these are domestic routes where the airline is actually flex: reliable, frequent connections that consider Athens not only as a destination, but as an entrance.

Next to Athens, we boarded an Olympic Air ATR 72 bound for caffelonia, which were a slow, soft legs of a soft leg of prololites on jet engines. (Olympic Air Azian Airlines is a subsidiary.)

Benefits of travel business class

The moment you arrive at the airport, the experience replaces a gear while flying a business class with Aegean. Priority check-in? Yes, and not important. Lounge access? Absolutely – passengers have access to escape lounge in Manchester, but the Athens lounge especially – the major lounge of the agen that we used on our return – Walth is a long time. baggage allowance

Other benefits include an in-fit remedy (in fact, the only European airline offering a free measures in the agen economy), leather seating space with the middle seat is always empty, a cabinet divisrator for additional space and comfort, free ticket change and wifi on board. This is the business class with a sense of place – less swagar, more soul.

What has happened?

Our flight from Manchester to Athens? Seamless. Reminds friendly crew, sleek service and last year’s positive impression.

After some humans concerned in Athens Terminal 2, we boarded our Olympic Air ATR72 for the last hop for Kefalonia.

We imposed tax. We intensified.

Then … nothing.

The way the aircraft assembled the speed on the runway, a gentlely expected expected upwards. The nose never arose. No scary tires, no sharp angles, no necessary instrument. Just a cool, controlled braking back to peace.

I have experienced the flight delay, lost accessories, and even a memorable opportunity when an anal administrative mid-flat. But the boat this: an abortion-season. And for some reason, it was not unnecessary – it was strangely confident.

safety first

Let’s be clear. Luxury lounges are good. Small queues are a perk. But if I can choose only one thing from one -angarline – then just one – which will always be always: security first.

We later came to know that a cockpit warning light shone as a faster in the aircraft. The trained price for everything, immediately and decisively abolished the tech-catch. Ground teams were sent quickly and soon the aircraft was provoked to assess it. No shortcuts. No ambiguity. The aircraft will not blow up that incident.

You can fake such protocols. It is made in culture, not convenience. And it was shown.

Communications

Here is where Azian was actually standing outside.

From the moment we rolled to a stop, there was communication – not only from the pilot (which was made and as you can imagine), but also through many other channels. Before we re -prepare the terminal, the email was pinged in. The app was updated in real time. The departure boards reflected the change. Ground staff, poetry and informed, to be well efficient is what to do.

If you are ever trapped in a terminal with silence as your only update, you will know how it is. Azian was not just respond-They made the situation a pre-ease.

Calmness

Nervousness, like perfume, leads to permit. But none of this hung that incident in the air.

The nearest flight attendant took a nap for us. A slight increase of an eyebrow, perhaps, feel the cylint of a change in plans. But his expression did not suggest the crisis. If anything, he made it lightly uncomfortable. It may be at home more than expected. But of course there is no drama.

Similarly, the pilot’s voice on the intercom was a langar. Calm. Controlled. To assure. Once back in the terminal, everything continued with the same sensible efficiency.

This was not a crisis. It was a delay, managed professional.

Speed of solution

Our original flight – scheduled for the department’s Athens at 20: 30 – landed us in Kefalonia till 21:45.

Instead, we boarded a replacement Aegean A320 at 22:22 and touched 23:01.

Let’s take a moment with those numbers. This is just a delay of 1 hour and 16 minutes, after an abortion take-off, assessment of the problem, a full passion displasation, a full aircraft swap, the movement of accessories and the eliting are involved in such a incident.

In the context of the airline, I would say that this is a practical miracle.

An apology and proposal

Before we still do -Board, we got buzzing with an email from our phone agen:

“Today, we eat that services are far from our standards. Services.

It was not just a common form letter. It was, on time, sewn and generous. One gesture of goodwill which was not mandatory – but real.

Re -regulation act

When we scanned our original boarding pass for the new flight, they were rejected – not due to the error, but because of the need. On new aircraft, a large A320, weight displaying matters. We were given new seat assignments for sensation.

It can look like a small footnote. But in truth, it is being read loudly in the security manual of the Aegean. Nobody cuts a corner. No “it will be fine”. The bus protocol after the letter, even at 10 o’clock, even for 40 minutes of domestic hop.

A spontaneous return

Our return journey – first went to the plan with the Olympic wind from Kefalonia to Athens, then the Azian back with Manchester – completely for the plan. Smooth check-in, Pabanjic Department, and the same level of favorable professionalism we will com will com. After the outbound flight drama, the calm effect of return was a cool comment.

Last Techway

In the journey, as in life, things go wrong. This is not an accident that defines your experience – this is recovery.

Whatever it is, this incident deepened our faith in Azian. From pilot to pushbacks, the app updated in-tradition forgiveness, each element was handled with professionalism and care. The security was compromised on the safety. Communication was active, not reactive. The crew calmed down. And when compensation came, it did it without any signal.

We can arrest a little later with hope, a blanket of stars and fainting fainting of the Eonian Sea, but we sleep on that night that whatever has happened, in its space, but how it has been handled, reported it.

Azian did not give us there. They correct it, even in front of adversity.

Disclosure: Our journey was sponsored by the Aegean Airlines.