The shopper hovered by several employees of Sephora Internet debate: “Open my eyes”

A buyer turned to Reddit Complain about an uncomfortable recent experience in a Sephora in Ottawa.

The original buyer and poster (OP), user responsible_meat3959, said the incident on Redditexplaining that an employee of Sephora approached them as soon as she and her friend had entered the store.

Despite the couple who told the employee they were sailing, two other Sephora employees came and asked if they needed help.

“The twice, I said that I was just traveling,” she noted. “The third employee set me off a basket, even if I had absolutely nothing about me.”

After being approached by two other employees, the PO finally declared that it was curious about a eyeshadow.

“She showed me and then continued to stand there while I was looking at them, hovering over me,” said the op.

“She then asked me if I was going to put him in the basket, and I said that I was not going to buy because I did not know it was a creamy eyeshadow.

“This girl literally kept me, and it was so incredibly obvious that they thought I was going to fly.

“As my friend finally obtained her birthday gift, the girl always hovered just behind me when I crouch [looking at the] Roll, so I got up quietly and got out of the store and I said nothing. “”

More than 300 Reddit users flocked to the comments to weigh, with a writing: “I counted once and I was asked 10 times if I needed help. Wild. And boring AF.

“And yet, it’s dirty everywhere, things are out of stock on the shelves … it makes no sense.”

Another added: “The purchasing experience in Sephora is super uncomfortable in general. I do my best so as not to enter it.”

“These stories make me feel better to be tracked down in the store,” joked a reditor. “Maybe I thought I looked a ladle in one way or another, but they have to do that to everyone.”

‘I thought I was watched for something bad’

Reflecting on his experience and the answer in a message to NowsweekThe PO explained: “I think I learned a lot in the post on the way in which many commercial companies and retail companies promote a more aggressive approach for sales, almost to the point of pressure cultivation.

“At first, I thought I was targeted for the supposed display flight, but I guess that employees are encouraged to adopt a more assertive approach.

“This not only exerts pressure on employees, but also sends mixed signals to consumers on service intentions.

“At first, I thought I was watched for something bad, it turns out that it was probably because I was just empty -handed.”

Sephora makes the headlines

This is not the first time that Sephora employees behavior was criticized online.

In a Official complaint published on the community site of SephoraA customer has described a staff member in a different place, publicly accusing his sister, who has a mental health condition, flight.

The family alleged that the employee of Sephora was “rude, aggressive and manifestly racist”, and said that the incident was “emotionally traumatic” and “completely useless”.

The approach of Sephora to customer service as a deterrent against theft can contribute to the behavior that certain buyers, such as OP, perceive as surveillance.

A deterrent?

According to the Umansky law firmSephora forms employees to provide persistent customer service as a strategy for preventing display flight.

“If you have already bought in Sephora, you may have had the impression that you had not had a moment to browse your products,” explains the company on its site, noting that these tactics are designed to reduce retail flight without physical confrontation.

The company also stresses that if the staff can observe and report, it must “keep a constant eye without interruption” on a suspect before taking measures, otherwise the store risks prosecution for false imprisonment.

As the OP clarified later, “my problem is with the marketing Strategy itself because I should not be forced to have the display flight watched, and it is the direct fault of the marketing strategy, which, despite everything, is not OK and which is 100%. “”

Nowsweek contacted Sephora to comment.

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