I talk to a lot of businesses that rely on managed service providers (MSPS) for IT support. It is a solid model – MSPS keeps things operational, handles troubleshooting, and provides coverage in many customers. But here is the issue: relying on only one MSP without an internal IT manager, often leads to lack of disabilities, reactive problems and strategic IT direction.
An IT support person working within an MSP focuses on ticket, response time and improvements. Their job is to solve immediate technical issues, not to align it with commercial objectives. This is where an IT manager changes the game. They bridge the gap between business and technology, ensuring that IT investment actually contributes to growth, efficiency and competitive advantage.
The MSP is far away from business to effectively manage business systems, processes and line-off-business software. They work in many customers and do not have the knowledge required to tailor IT solutions for the company’s specific requirements. Without an internal IT manager, businesses often manage their vital systems in a normal, a shape-fit-all ways that do not actually support their operations.
I have seen it countless times-from which perfectly depends on the MSP struggle with a long-term plan. They end up with a patchwork of the system, unnecessary cost and lack of accountability. An IT manager ensures that the MSP is held on the right standards, interacts on the right service agreements, and implements a roadmap that makes sense to the business.
IT security and data secrecy should never be in the hands of a third party. It is very risky to assign full responsibility to an external provider to protect the sensitive company data. An internal IT manager ensures that safety policies are aligned with commercial risks, fulfilling compliance requirements, and accountability to protect important property.
If your company is scaling and it is becoming an important function, then being an internal IT manager is not just a luxury – this is a need. The combination of an IT manager and a strong MSP gives you the best of both world: strategic oversite and top-level support.
We have made this business to identify the right skills for an IT manager of a mid -tier business and then maintain relationships with them through our think tank lunch and attractive materials. If you want to access this passive talent of IT managers and technical people for your IT department, then book a strategy with us in a strategy call.
